Question 1

How do tenants submit maintenance requests in RentRedi?

Accepted Answer

Tenants can easily submit a maintenance request through the RentRedi app—including detailed descriptions, photos, and even videos of the issue. This helps landlords and contractors assess and resolve repairs faster.

Question 2

Can tenants upload photos or videos with maintenance requests?

Accepted Answer

Yes! RentRedi lets tenants attach photos or short videos when reporting maintenance issues. Visuals make it easier for landlords and maintenance personnel to diagnose problems before arriving on-site.

Question 3

How are maintenance requests tracked in RentRedi?

Accepted Answer

Each maintenance request includes a status showing when it’s been received, assigned, and completed. Both tenants and landlords can view updates in real-time right from the RentRedi app.

Question 4

Can I assign contractors or maintenance personnel in RentRedi?

Accepted Answer

Landlords can add team members, property managers, or contractors to handle requests directly in the RentRedi dashboard — keeping communication organized and efficient.

Question 5

What are RentRedi’s Add-On Maintenance services?

Accepted Answer

RentRedi’s Premium Maintenance offers 24/7 coordination of maintenance calls, emergency repairs, and vendor management—so landlords can spend less time scheduling and more time scaling their portfolio.

Question 6

Does RentRedi charge extra for maintenance management?

Accepted Answer

All landlords get free access to in-app maintenance tracking and communication tools.
Additionally, you can leverage RentRedi’s full-service maintenance program that’s fast, reliable, and fairly priced. From plumbing to painting, get instant access to a nationwide network of vetted vendors to handle on-demand property services. No surprises—just quality work you and your tenants can trust.

Submit a maintenance request with the RentRedi Tenant App

How to Manage Maintenance—The Right Way

Frequently asked questions